Product value and product features 
 A product's core values. At present, our products the most important core value for customers is: 
 1, to improve efficiency 
 2, to enhance brand value 
 3, to improve the quality of service 
 4, lower operating costs 
 5, increase phone sales efficiency (electricity distribution system) 
 6, to improve the management level 
 1, to improve efficiency 
 IVR voice navigation feature helps the agent to deal with simple highly repetitive business, save the agent's work time; 
 The workflow of the system co-processing business, to avoid the work flow of a complex and lengthy process; 
 Intelligent ACD queuing work can automatically access the phone idle agent, reducing the response time of the service; 
 2, to enhance brand value 
 Unified access numbers, allowing customers to trust the company and easy to remember 
 Uniform language and a unified, then surgery seemed seat professional, corporate image to enhance 
 Unified process of service delivery and good service attitude 
 A variety of access methods integration 
 3, to improve the quality of service 
 The whole call recording, not only can the assessment of the quality of service of the seat, but also to some extent, to avoid problems and disputes; 
 Uniform, then surgery and service processes, customers feeling seats cordial, professional, 
 Calls to bomb the screen, making the seat to quickly understand the customer information and past communication, to avoid the embarrassing situation of do not understand the customer situation misspeak, making the customer feel the intentions of the agent service; 
 Agent with the customer after the end of the call, the system will remind customers score seats satisfaction, ease of management staff to evaluate the quality of service of the seat and make the appropriate measures; 
 Appointment reminder feature, you can remind the intentions of the agent appointment customer visit and give the customer care greetings on holidays, making the customer feel seating services, to improve agent satisfaction and degree of goodwill. 
 4, lower operating costs 
 Smart, large quantities of data outbound predictive dialers, automatic removal of empty number, wrong number, busy tone, state, filter out the valid data connected to transfer to the seat and seat time savings, making the seat effective working time from the original daily 2-3 hours to 6 hours of effective work time now, the telephone connection rate from 100 per day to 300, greatly improve agent productivity, making the original two or three people to complete the work , now a man can be done, reducing the company's labor costs, making the company's profits greatly improved, reducing the company's operating costs. (Electricity distribution system) 
 INR voice navigation function can guide the customer self-service to complete some simple business makes seats from daily simple repetitive low value-added business, freeing more time to deal with a more valuable business, reducing the manpower demand, saving labor costs and create more profits. (Call center) 
 And improve the efficiency of telemarketing 
 Smart predictive dialers to remove the empty number, wrong number, filter out the valid data, the call is connected automatically connected to the free agent, to enhance efficiency of telephone sales 80% -200%. 
 Seats without having to manually make a call, dial saving time, to avoid dialing a wrong number, to enhance efficiency of telephone sales 20%. 
 Knowledge can improve the product knowledge and sales, then surgery to provide seating for easy seating and customer communication to explain, and guide sales staff, then surgery to answer to avoid the seats are not familiar with the product and communication is not smooth and customers hang up miss sales opportunities and improve the success rate of telemarketing. 
 Report statistical functions enable administrators to quickly understand the seats a day's work, and sitteth at the work to constantly adjust the company's sales plan and sales decisions, more effective sales approach. 
 Recording management enables administrators to understand the agent and customer communication and continuously adjusted sales under these circumstances, then surgery, so that the sales process more smoothly. 
 6, to improve the management level 
 Monitoring agents help administrators understand the working status of the seat (shown free show busy, the call state, waiting for the answer state, etc.) can be forced to show the busy, busy show plug demolitions, listener call operation. 
 The recording quality inspection can help managers understand the agent service quality, improve the level of team management. 
 Report statistical functions enable administrators to quickly understand the seats a day's work, and sitteth at the work to constantly adjust the company's sales plan and sales decisions, more effective sales approach. 
 Permissions assigned to help managers quickly set up the seating privileges, to avoid the operating confusion and to help manage a large team. 

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